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THE VENUE

The Eastern is a state-of- the art venue in the Dairies complex in the Reynoldstown neighborhood of Atlanta, located right off of the Atlanta Beltline. The venue boasts a multi-tiered floorplan which offers unrivaled sight lines, top of the line sound and lights, spacious floorplan, and rooftop which includes a covered performance space, bar, restaurant and open-air seating.

Full-service bars are conveniently placed around the venue maximize flow, efficiency and patron experience. The venue has been designed with artists & patrons in mind, to provide the best live music experience possible.

 

The Eastern is not only a premiere concert facility, but also serves as a unique special event space for corporate meetings and other functions, award shows, galas, weddings, receptions, launch parties, trade shows, private events, and more.

The Eastern is operated by Zero Mile Presents & AEG Presents. 

 

FREQUENTLY ASKED QUESTIONS

  • What Is your COVID-19 Policy? Are vaccinations really required?

    In response to the COVID-19 pandemic, our commitment remains to prioritize the health and safety of The Eastern’s fans, staff and artists. Our main requirement for entry is a valid event ticket. Certain shows may require masks to be worn, proof of a negative COVID-19 test, or proof of full COVID-19 vaccination for entry at the request of the artist and tour management. These requirements will be listed on the event page on AXS.com if applicable.

    **AS ALWAYS, OUR REQUIREMENTS FOR ENTRY ARE SUBJECT TO CHANGE OR REVERSAL BASED ON UPDATED DATA THAT INCLUDES INFECTION RATES, TRANSMISSION DATA, VARIANT DEVELOPMENTS, AS WELL AS MANDATES OR REGULATIONS FROM FEDERAL, STATE AND/OR LOCAL GOVERNMENT AGENCIES OR INSTRUMENTALITIES.

  • Will a picture of my vaccination card work?
     Yes, a picture or digital copy of your vaccination card will be accepted for entry. Please have your ID and vaccination card or negative covid test ready for our Heath Check point before entry.
  • What does ‘full’ vaccination mean? Do I need my booster shot?
     Fully vaccinated means that you have received either 2 doses of the Moderna or Pfizer vaccines or 1 dose of the J&J vaccine and waited your 2-week incubation period. We do not currently require patrons to have the COVID-19 booster shot to be considered fully vaccinated. If you are not fully vaccinated, you are able to present a negative covid test within 72 hours of the show for entry.
  • How do I buy tickets? Who is your ticketing company?
    Tickets can be purchased on AXS.com or from our Calendar page. We do not support third party ticketing platforms, so be sure to purchase your tickets directly from our ticketing partner - AXS. Our Box Office is currently open every show day, 30 mins before door times; and every Friday 12-6PM. Be sure to download the AXS app before you arrive at the venue for a seamless entry! We look forward to seeing you at our next event at The Eastern.
  • Do you have a box office? What are the hours? Do you have fees at the box office?
    Yes, we do have a box office! It is located directly to the right of the front entrance. The Box Office is currently open every show day and will be open 30 minutes before Door Times, and every Friday 12-6PM. There is a $4.00 transaction fee per ticket. Our box office currently accepts the following forms of payment: Visa, MasterCard, American Express and Discover. Cash will not be accepted at this time. Parking in the deck is free for the first 30 minutes. 

    Additionally, you can purchase tickets to any Zero Mile Presents event at any one of our Box Offices including Terminal West, Variety Playhouse and the Georgia Theatre.
  • How do I transfer tickets?

    Tickets can be transferred on AXS Mobile ID digital tickets. If the recipient has an AXS account, they will receive the tickets right away. Otherwise, they’ll need to create an AXS account to claim the tickets. And they’ll need the AXS app to use the tickets. Make sure the recipient accepts the transfer for the transfer to be complete.

    For a step by step guide on the transfer process, go HERE.

  • Are tickets refundable? Can I resell my tickets for more?

    All tickets sales are final. Refunds will only be offered in the case of a rescheduled or cancelled event. If you decide you no longer want to attend the show, you can resell your ticket conveniently on AXS.com or transfer directly to a friend via the AXS app. Reselling your ticket for more than face value is prohibited and scalping is frowned upon. If you are caught selling or buying tickets for more than face value, you will not be allowed to attend the event and your karma will be in dire jeopardy

  • My event has been rescheduled / postponed. What can I do?

    If your event was rescheduled, your tickets will still be good for the new date. Simply arrive at the venue at the new date and time, and use your tickets to enter. You’ll receive the new event date by email, and you can also search for the event on AXS.com to see the latest info.

    If you can't make it, don’t worry -- you have options. Check out our transfer and refund policy above.

  • Age restrictions?
    The Eastern is an all ages venue; however, some shows are 18+ depending on the event. Please check the event info of the show you are interested in for more information. If a show is 18+ and you are under 18, you can still attend if you are accompanied by a parent.
  • How/when can I pick up will call?
    Will call tickets are available for pick up on the night of the show at the venue box office 30 minutes before doors open.
  • Is the show really sold out? How can I get tickets, I need to go to this show!
    Make a new friend that has an extra ticket! We do everything in our power to prevent scalping and scalping will not be tolerated. Please note we will not support tickets purchased through third party vendors (StubHub, Razorgator, TicketsNow, etc) so do so at your own risk.
  • How long between doors & show time?
    Typically, there is an hour between doors and show time. Please check the specific event page to be sure. We would also like to note that most of our shows will be over around midnight.
  • Is there food?

    We have food & drinks up on the rooftop! Check out our menu here!

  • Can I go to the rooftop if there’s not a show happening?
    Our rooftop is currently open to our show patrons only and will open at Door Time on the day of each show. Keep an eye on our website for updates on our Rooftop hours and upcoming events
  • Can I go to the rooftop if I don’t have a ticket to the show?
    Occasionally, we will offer Rooftop shows before events. Be sure to check out our website to see when these events are happening.
  • Is there special seating for those with disabilities?
    The Eastern features full ADA compliance with elevator access on every level. Space will be reserved on the Lower Level and Mezzanine, but please send an email to info@zeromile.com to request space be reserved for special situations. Our team members will be happy to assist you in any way possible. For seated shows, ADA tickets will be available for purchase on AXS.com.
  • Is there Accessible Parking?
     Yes, there is accessible parking located on the 4th level of the RT Diaries deck, or in the secondary deck located on Old Flat Shoals Rd. If you park in the latter, the easiest way to access the building is by using our ADA entrance located in the back of the building. You will be still be subject to a health check and security screening upon entry.

    Parking rates are as follows:
    0-30min: FREE
    30min-1hr: $5
    1-2hr: $6
    2-3hr: $8
    3-24hr: $15
    Lost Ticket Fee: $30
  • Is photography permitted?
    Professional cameras, GoPros, and cameras with detachable lenses will not be allowed inside the venue. If you’d like to take pictures or video with these types of cameras, you must first get permission from the band or artist and have a photo/video pass.
  • How can I meet the band?
    Some of our shows will offer a VIP meet and greet ticket, please check out the event information for the show you are interested in to see if there are meet and greet tickets available!
  • What is your weapons policy?
    No weapons of any kind are permitted inside our facility (this includes any sort of pocket or utility knife), and we ask you please leave them at home. All guests are screened through metal detectors prior to entry and an Atlanta Police Officer will be on duty for all shows.
  • Can I smoke inside?
    No, smoking is not allowed inside, but we have a designated smoking area on the rooftop. Please feel free to ask a team member for guidance to our Rooftop and be sure to grab a bite to eat while you’re there!
  • Any cool spots to hang out before/after the show?
    The Dairies has a number of cool spots to hang out before/after a show including; Wonderkid, Cold Brew Bar, Woodward & Park, and a brewery!
  • Any suggestions on where to stay if I’m traveling from out of town?
    Cabbagetown has tons of cool airbnb properties available. The closest hotels will be in downtown & midtown.
  • What is your legal capacity?
    2200
  • Can I rent the venue for a private event? Or how about the rooftop?

    You sure can! Plan your next bar mitzvah, corporate gathering, happy hour or whatever else you've got up your sleeve at The Eastern. Hit us up at specialevents@terminalwestatl.com, and we’ll send you info on special event rentals!

  • Can I bring a backpack?
    We do not allow full-size backpacks. Only small bags and purses are allowed, and all bags are subject to search at entry. Please check out our allowed/prohibited items below.
  • Is there a coat check?
    We do not currently have a coat check.
  • Do you have seating?
    The majority of our shows are general admission, standing room only. However, some shows will offer ticketed seats. Please check out the details for your event on our website for show specifics. If you have an injury or health issue that makes it hard to stand, please give us a call and we'll take care of you. We want everyone to be able to enjoy their favorite band, no matter what!
  • Can I play the main stage? Or maybe the rooftop?

    If you are interested in having your band perform at The Eastern, please send an email to info@zeromile.com.

  • I lost all my stuff at the show! How can I find out about Lost & Found?
    Call our box office during working hours and we will do our best to find your missing items!
  • I want to work at The Eastern! How do I find out about job opportunities?
    Thanks for your interest in working at The Eastern! Please send an email to us at info@zeromile.com with your resume and the position you are interested in.

PROHIBITED ITEMS

Prohibited items and behaviors at The Eastern include, but are not limited to:

  • Abusive, foul or disruptive language
  • Ticket scalping
  • Trespassing, soliciting, peddling and loitering
  • Illegal drugs or harmful chemicals
  • Weapons of any kind including, but not limited to, knives of any length, pepper spray, stun guns, concealed weapons and firearms
  • Animals (except certified service animals with proper documentation)
  • Aerosol cans or pressurized containers
  • Large bags or backpacks including laptop bags. Small purses and bags are allowed. We do not have a clear bag policy.
  • Bottles, cans, glass and other beverage containers including water bottles and thermoses
  • Outside food and beverage items
  • Cameras with lens longer than 6" (detachable or non-detachable).
  • Chairs, booster seats, stools or other seating devices
  • Skateboards, Bikes, Hover-boards, etc. (There is a bike rack at the bottom of the entrance stairs)
  • Inflatables of any kind including beach balls, or any missile or object that can be used as a projectile or interfere with the progress of an event.
  • Glow sticks, glitter, confetti, etc.
  • Umbrellas of any size
  • Laser Pointers and Lights
  • Masks related to health provisions are permitted; Other masks that cover or conceal identity are not permitted
  • Noisemakers, including but not limited to, whistles and horns
  • Dance or flow props (hoops, poi, etc.)
  • Pyrotechnics and fireworks of any kind including, but not limited to, flares, smoke bombs, or incendiary devices
  • Remote controlled aircraft or unmanned aircraft systems (drones)
  • Signs, flags or gifts for the artist
  • Tripods, monopods and Selfie-Sticks
  • Devices deemed suspicious by security in its sole discretion are prohibited. Guests should be prepared to demonstrate any device's operational use upon request.
  • Any other item or action deemed dangerous, unnecessary, inappropriate or suspicious in nature by any Zero Mile Team Member.

The Eastern Security personnel will review all unique circumstances on a case-by-case basis and reserves the right to deny access of items based on specific event requirements/requests and overall building policies.

Guests are encouraged to report inappropriate behavior to the nearest security personnel or Eastern team member.

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